County Mall is situated in the heart of Crawley town centre and has over 80 retailers including many of your favourite high street brands. A More Integrated Approach to Facilities Management for Shopping Centers. shopping mall, with areas partially divided. Generally, the SC are multi-floor buildings, which include parking, several shops, technical, management, and shopping arcade. It’s a great shopping centre to bring the whole family to and has something for everyone, including a children’s soft play area and a fantastic Food Court.

Officially shopping malls are defined as “one or more buildings forming a complex of shops representing merchandisers, with interconnected walkways enabling visitors to walk from unit to unit.” 1 Unofficially, they are the heart and soul of communities, the foundation of retail economies, and a social sanctuary for teenagers everywhere. A commercial shopping centre is essentially composed of large stores (anchors), ... management of facilities …

Up to now, ... waste management contracts, the facilities picture is confused and inefficient. – The purpose of this paper is to identify and analyze crucial facilities management (FM) service dimensions that affect customer satisfaction with regards to the shopping mall sector, and provide useful implications for FM companies., – The study is based on a five‐year longitudinal customer satisfaction survey conducted in five selected shopping malls in Hong Kong. ... that the management of shopping environments is set to change to maximize efficiencies, to keep costs down and standards up, and to enhance asset value for owners and landlords.



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